Posts Tagged ‘Southeastern’

Train strike timetable for Southeastern services

April 1, 2010

The national Union of Rail, Maritime and Transport Workers (RMT) and the Transport Salaried Staffs Association (TSSA) have announced strike action for four days, from Tuesday 6 to Friday 9 April.

This means that Network Rail signallers and maintenance union members will not be working during this period. This will have a significant affect on the services Southeastern are able to run.

Click here to read the revised timetable.

Update.
I asked Cllr Andrew Milton to enquire with Southeastern about the length of the 2 trains per hour that will pass through Lewisham and Hither Green Station during the strike period, and here’s the reply he received from Southeastern:

As you know the strike is the result of industrial action by signal workers belonging to the RMT union employed by Network Rail. The revised timetable is based on Network Rail’s estimate of the number of non-union members and trained managers able available to work on strike days. Trains will be of maximum length in accordance with the infrastructure available.

We are very sorry for the obvious inconvenience that will be suffered by our passengers and hope that a resolution can be reached. At the time of writing I understand that Network Rail has gone to court in a bid to have the strike declared unlawful on the grounds that they there may have been discrepancies in how the ballot was conducted.

Update #2 – Breaking News: The strike is called off.

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Access for all campaign taken to government

March 8, 2010

Lee Green Councillor Brian Robson reports about the delivery of the petition signatures asking for better access to Hither Green Station, a much needed initiative to make a real improvement for our area, especially for people with disabilities. We able bodies sometimes forget how different the experience for the disabled can be. As this local wheelchair user testifies:

“Whenever I travel back from London I can only take the Orpington train because it’s the only one that stops at the one platform I can use. And if I’m traveling home from outside London I have to go all the way into central London just to get the Orpington train back to Hither Green. Opening up the ramps at Hither Green would make a huge difference.”

With thanks to all the Lewisham Central and Lee Green residents that in the past few weeks signed this petition outside Hither Green Station.

Southeastern replies to Caroline Pidgeon AM

February 2, 2010

The News Shopper has the story that Southeastern has replied to the Chair of Transport Committee of GLA Caroline Pidgeon AM that requested the company an explanation for the three days of railway mayhem at the beginning of January.

Here’s the original letter in full, it’s an 11 pages dissertation of the company Managing Director Charles Horton where he explains why Southeastern decided to operate the way it did. Frankly it doesn’t explain convincingly why it didn’t operate a better service.
What this does well is to clarify who took decisions and based upon what, and this clarification is found in the paragraph authored by Network Rail’s Kent Route Director Dave Ward:

In times of service disruption, it is Network Rail’s role to coordinate the industry’s response. Based on a detailed forecast predicting adverse conditions, together with dialogue from Directors at Southeastern it was my decision to request Southeastern to operate an amended timetable for the 6th 7th and 8th January. My decision was based on the forecast of adverse conditions, the challenges posed by operating electrical rolling stock on an infrastructure susceptible to rail icing and lessons learned from the 18th December 2009 where upon operating a full timetable in adverse conditions we experienced multiple train failures often leaving passengers stranded on freezing trains for long periods. It is the responsibility of train operators to put together an amended timetable, and on this occasion the timetable specified by Southeastern offered services into and out of London for essential travel based on resources available to Network Rail and Southeastern. We will jointly be reviewing the service on 6th 7th and 8th January including the service levels and hours of operation so that we can learn lessons, should the condition repeat in the coming year and beyond. I must assure you that my decision was not taken lightly, and was done to maintain our duty of care for the travelling public and the industry workforce.

So here you have it, Network Rail has all the information to assess what they and Southeastern can deliver and given what they knew they decided that a reduced timetable was best advised, but the extent of the reduction was completely down to Southeastern and despite the length of the response Charles Horton fails to convince that stopping service out of London at 8pm was needed. His assertion that the amount of service was measured against the reduction in demand on days with adverse weather also clashes with passengers’ experience that found trains overcrowded and insufficient to serve all those that were present at platforms.

We need to change the way this system operates, we need transparency, even in operational decisions, so that next time a reduced timetable is needed, it is measured against the need.

In the past few years large subsidies were handed out to Southeastern, and large dividends were distributed to the shareholders, if the capacity to run better services in adverse condition is not there then it means that shareholders may have helped themselves above what they should have, even at the cost of the company’s capacity to respond to not ideal situations.

All the reasons given by the Managing Director for the decisions they took bring back to one overarching consideration, the same consideration that Network Rail did, that the capacity of the company falls short of what’s needed to run a full service in bad weather.

Another reason to sign our petition.

Southeastern invites Lewisham Lib Dems for talks

January 20, 2010

Lib Dems didn't reduce service because of snow. Petitioning at Hither Green Station. From left: Pete Pattison, Halina Bowen, me.

This Monday 18th January Southeastern Railways wrote to the leader of the Lewisham Lib Dem group Cllr Chris Maines, the letter had a title written in bold characters: Liberal Democrat Petition!
In the letter Southeastern proposes to meet with us for discussions, and so on Monday night me, Tam Langley and Chris Maines met and decided our platform of requests for Southeastern.

We decided on a number of issues to raise, including refunds to season ticket holders, but we also agreed on a very important central point that we need to make, that we need confidence in Southeastern’s ability to deliver a dependable service and this is only achievable if the traveling public (I hate the word “customers”) are allowed to question the company’s operational decisions. We need a voice of the stakeholders that is kept informed and has weight. Something that does not exist in the current set up.

The terms of the franchise agreement between the Department for Transport and Southeastern is such that for the next few years Southeastern will receive progressively decreasing subsidies, the subsidy was £136m last year, it will be £116 for the year starting on 1st April 2010, dropping further to £71m for 2011, then £24 for 2012 and ultimately becoming a premium to pay to the Government in the last year of the contract when Southeastern is supposed to give back £18m.

In 2009 the company made an £18.3m profit, which is a long way below the £76.8m achieved the previous year, and worryingly much of it has been achieved through large scale redundancies (link):

Operating profit* was below the exceptionally strong result for last year but broadly in line with the franchise bid. This was partly achieved through a significant cost savings programme which Southeastern started in the first half of the year, including a reduction of up to 300 positions which incurred an exceptional charge of £1.9m, procurement savings and other efficiency savings which in total are estimated to have saved nearly £10m compared to last year.

These numbers scream one word: warning!
In the good years large subsidies have been transformed into dividends for the shareholders and when the subsidies decreased workforce was instead sacrificed to provide a profit, but the margin is reducing and if this trend continues Southeastern at the end of the franchise will have neither money nor men and it may return to the Government a dead horse.
The recent decision to run a reduced timetable for adverse weather forecast is in effect a self-audit. The company showed no confidence in its own capacity to sustain the service. Where in the past an adverse weather forecast would have moved management to decide for increased trains on the track to prevent ice from forming, this time it decided for reduction of service. This went against industry standard practice and the fear is that it did so because it didn’t have the capacity to adequately respond to an adverse weather situation and knew it.

The original sin was obviously that of the Labour Government that set up an agreement that doesn’t deliver enough for the traveling public and apparently only makes it worthwhile for the franchisee if costs are cut to such a degree that the system starts to creek (although the past large dividends may say another story).
Recently Southeastern delivered increasingly poorer results both in terms of punctuality (90.8% in 2009, was 91.1% in 2008) and customer satisfaction (76% in 2009, was 79% in 2008), this affair of the reduced timetable is just the straw the broke the camel’s back.

We need a review of Southeastern’s working practice to happen transparently and with the involvement of the traveling public. We must regain confidence in our train service.

The company is due an explanation to the GLA transport committee, and crucially is due a renewal of the contract in 2012, something that it should not take for granted (link) . It’s time to put maximum pressure to bring some positive change to the way it operates.

The issue must not drop off the agenda, that’s why we Lib Dems will keep on collecting signatures on our petition that asks Southeastern to recognize the poor performance and apologize by giving the equivalent of three days of subsidies to Network Rail.
Despite the fact that service level has dropped this year shareholders will receive a dividend and managers a bonus for delivering a profit.

By signing the petition all those that have been let down can unite their voices and deliver a strong collective message to Southeastern.
Our initiative is working! The message already reached the intended ears and Southeastern now invited us to talks.

It’s of capital importance that these talks are meaningful, we must keep up the pressure now, the petition goes on.

Last week I spent twice two hours outside Hither Green Station with a campaigning table and a clipboard and collected hundreds of signatures. I spoke with many that lost days of work and even days of wages.
We must act if we don’t want to see this situation repeating and the service deteriorating. We just cannot afford it.
Sign the petition.

Must read: Bexley strikes at Southeastern

January 13, 2010

Two days ago in the explicitly entitled blogpost Southeastern’s response: let’s crowdsource a reply! Bexcentric posted the reply to David Evennett MP’s equiry with Southeastern about the recent disruption and an appeal:

If you have something you would like me to say back to Southeastern in response to any of the paragraphs above, please comment on this post, giving the paragraph number(s) you’re responding to along with your comments. The more of their excuses we can collectively demolish with our combined expertise, the better!

I think that it’s fair to say that the crucial technical information to answer back to Southeastern was provided by the transport anorak, hack and Greenwich Council Green candidate Darryl Chamberlain, so today Bexcentric published an update to the original post with the results of this appeal, the letter that takes to task Southeastern for its claims. Go and read it.

This is one of those fine examples of collaborative blogging and it rather tears into pieces Southeastern’s claims of being innocent victims of events. Last week’s three days of disruption were the result of managerial choices, not of natural events.

More reason to sign the petition.